These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
We provide website design, development, maintenance, and related digital services as agreed in the project proposal or contract. Any additional features or revisions outside the agreed scope may incur extra charges.
Project timelines will be defined at the start of the project. Delays in providing required content, feedback, or approvals may result in timeline extensions. We are not responsible for delays caused by third parties.
Ongoing support or maintenance services are not included unless specified in a separate agreement. Additional support will be billed accordingly.
Unless otherwise agreed, hosting and domain registration are not included. We are not responsible for third-party hosting issues, downtime, or domain-related problems.
The allotted number of revisions is based on your selected package and you can demand as much
revisions as stated in your package details. We focus on providing the best services to our
customers and will continue revising until your needs is met. You are not liable to pay
additional price if the design concepts are not changed. You will have your revised design
in 48 hours.
Any changes/revisions requested after the logo designs are finalized will be treated as a
new order and charged separately.
We have a money-back guarantee policy, this means if you are not satisfied with the mockups delivered, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g., "admin fees" or "overhead fees". We wish to make refunds as soon as they are requested. The refund, however, may take up to 20-25 business days to process.
To claim a refund, you are required to fill out a simple refund request form that our customer support representative can provide. Please note that filling up the form is mandatory, and if we do not find the responses to the questions in the form to be satisfactory, we reserve the right to deny the refund. Our quality assurance team uses your responses in the form to understand your reasons for a refund, which helps us improve the quality of our services.
Once we start working on revisions as per your feedback, no refund can be claimed since your request for revisions is deemed to be your confirmation to proceed with the shortlisted mockup(s).
If the client does not fill out a brief questionnaire, which is essential for understanding their project requirements.
The creative brief is lacking in required information.
If the project is completed, and the customer acknowledges the project's completion.
For our Shopify website service, no refund will be applicable once the website is completed and product uploading has begun.
If the client has approved a website demo link, they will not be entitled to a refund.
No refund is available for firms or those who order our design services on behalf of another entity.
No refund is applicable for a task which is not included in the scope of work decided at the start of the project.
We offer multiple design concepts at no extra cost within the package you select. If you decide to continue working with us on additional design concepts, then a refund is not applicable. For example, if you ordered our Basic Package, which includes two design mockups/concepts, and do not like either of the mockups but wish to see more concepts, you forfeit the right to get a refund.
PPC, SEO, SMO, Content Writing, Hipaa Compliance, Hosting & Domain and all other marketing services provided by Australian Website Designer are payable in advance and are non-refundable.
The website copy/content has been approved by the client's end, given that they have purchased the service through us.
The client has asked for revisions for website copy/content, given that they have purchased the service through us.
Refunds are not applicable if a customer moves out of contact after signing up for 7 days.
The client will not be entitled to a refund if the website malfunctions or undergoes a hack/virus, given that they are not enrolled for any kind of annual or monthly maintenance service, after the website has been completed or made live. Similarly, the company will not be responsible for making any changes/ updates to the website if the client has not signed up for a maintenance service after the website has been made live.
The delivery timeline is approximate and may be subject to delays due to local holidays, the complexity of the project, and Australian Website Designer’s current workload. We typically deliver logos within 1-2 business days and website designs within 5-7 business days.
You shall have 10 days to respond to each original design and/or fo the needed revision. If after 10 days you fail to respond to us, Australian Website Designer will assume that your project is complete. In such a scenario, Australian Website Designer will have no further obligation to you, and you will pay Australian Website Designer according to the provisions of these Terms and Conditions. Notwithstanding the foregoing, Australian Website Designer reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Australian Website Designer will determine, in its sole discretion, whether you are entitled to any refund.
Reasons such as ‘change of mind’, 'disagreement with partner’ or other reasons that do not pertain to our service will not be subject to refund under any circumstances.
The client will not be entitled to any refunds after 15 days from the date of purchase.
Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not entitled to refunds under any circumstances.
Note: Australian Website Designer holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Australian Website Designer. The company will be the only rightful owner of the design/s.
To have your refund, follow the following steps:
You can claim your refund by:
As soon as we receive your refund request, we will respond to it at our earliest, once the
required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted
by Australian Web Designer, the information will be submitted the Copyright Acquisition of the
Government Copyright Agencies to maintain legality.
We do our best to meet your requirements and our designers do their best to fulfill your
expectations.
We believe in providing best designs and each of our designs is well researched and well
crafted.
Australian Web Designer keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
Australian Web Designer will not be responsible for any communication done via any other platform than support@australianwebdesigner.com.au or any numbers not provided by us or given on our official website.
We are not responsible for any damages caused due to other contact details not provided by us.
We take full responsibility of all the information provided through our official domains.
5 Star Rated Web Design Agency
See how we’ve helped businesses across Australia grow with professional web design and development.
"Amazing experience! The team delivered exactly what we needed. Our website looks professional and performs perfectly."
"Highly professional and easy to work with. They understood our vision and turned it into a stunning website."
"Great communication and fast delivery. The results exceeded our expectations. Highly recommended!"
"We got our Shopify store done very professional, it's amazing. Everything runs smoothly, fast and looks top-notch. The team really knows their stuff."
"Super easy to deal with and very professional. They handled everything from design to launch without any hassle. Really happy with the results."
"Our old website was a mess, but they completely transformed it. Now it feels modern, professional, and easy to use. Highly recommend!"
